Serviceware SE: Serviceware SE convinces leading European postal and parcel service provider with knowledge management solution

Idstein (pta008/24.06.2025/09:00 UTC+2)

Idstein, June 24, 2025. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has gained a leading postal and parcel service provider from Central Europe as a customer. The group, which generates sales revenues in the single-digit billion-euro range, has decided to use the AI-native Serviceware ESM Platform in the field of knowledge management. The Serviceware solution will replace the existing proprietary knowledge management software. The contract was signed for a minimum term of three years. With Serviceware Knowledge, the tens of thousands of employees of the group will have access to a central knowledge database that provides consistent information at any time, regardless of their location, and within the shortest possible period of time. This allows customer inquiries to be answered uniformly and with a high level of quality.

Hendrik Buske, Director Customer Success at Serviceware: "With Serviceware Knowledge, the new customer benefits from a highly innovative knowledge management solution that has been impressively proving its practical suitability at numerous large corporations for years. At the same time, the solution is an excellent basis of secure knowledge on which AI-based customer service processes can be built efficiently and reliably. Demand is correspondingly high."

About Serviceware

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate