Serviceware SE: Serviceware SE continues profitable growth trajectory after nine months of FY 2025/2026

Idstein (pta007/23.10.2026/08:00 UTC+2)

• SaaS/Service revenues up 20.1 percent to EUR 78.4 million; total revenues up 12.1 percent to EUR 96.2 million
• Total revenues and SaaS/Service revenues once again at record levels in Q3
• Profitability continues to improve significantly
• Order backlog increases by 24.7 percent to EUR 121.5 million
• New customers for the AI-native Serviceware Platform and strong progress in internationalization
• On track to achieve full-year targets
  
  

Idstein, October 23, 2026. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) continued its profitable growth trajectory in the first nine months of fiscal year 2025/2026, achieving new record revenues. Total revenues increased by 12.1 percent from EUR 85.7 million to a new high of EUR 96.2 million. Growth in SaaS/Service revenues was once again significantly above average, rising by 20.1 percent to a record EUR 78.4 million, compared with EUR 65.3 million in the prior-year period. After nine months, SaaS/Service revenues accounted for 81.6 percent of total revenues (prior year: 76.1 percent). The strong performance of previous quarters continued in the third quarter, with SaaS/Service revenues and total revenues once again reaching record levels. Between June and August, total revenues rose by 10.5 percent to EUR 33.4 million (prior year: EUR 30.2 million). SaaS/Service revenues increased by 23.2 percent in Q3 to EUR 27.7 million (prior year: EUR 22.5 million). Revenue growth was accompanied by rising profitability. EBITDA after the first three quarters was up 17.1 percent at EUR 4.2 million (prior year: EUR 3.6 million). EBIT grew even more strongly, more than doubling by 118.3 percent from EUR 0.7 million to EUR 1.5 million. Order backlog increased by 24.7 percent to EUR 121.5 million compared with the end of fiscal year 2024/2025.

With its AI-native Serviceware Platform, Serviceware is excellently positioned for further growth. Demand for the Platform remained consistently high during the reporting period. Companies in the industrial, IT, financial services and aviation sectors, as well as many others, were convinced by the Platform's ITSM and ESM capabilities and became new customers. Serviceware also made good progress as planned in expanding its international partner ecosystem.

For the full year, Serviceware confirms its guidance for revenue growth of between 5 and 15 percent, accompanied by a significant increase in EBITDA and EBIT.

Dirk Martin, CEO of Serviceware: "Serviceware has had a strong first nine months. We continued our strong growth momentum and once again achieved record revenues. Our AI-native Serviceware Platform is proving highly successful in the market. Our growth is driven by new customers worldwide, expanding customer relationships and global partnerships. We therefore have a very positive outlook for the full year and beyond."

The 2025/2026 Nine-Month Report is available for download on Serviceware's website, serviceware-se.com in the Investor Relations section.

About Serviceware
Serviceware empowers organizations worldwide to reinvent their service processes - digital and highly automated. At the core of our portfolio is the AI­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects people, processes, and data to form the foundation for service excellence in modern enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware's AI competence center in close collaboration with TU ­Darmstadt, one of Germany's leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management—deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs about 420 people across 14 international locations.

Learn more at serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
E-Mail: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Dusseldorf, Stuttgart, Tradegate BSX