Serviceware SE: Serviceware Platform recognized in international analyst evaluation in the field of ESM

Idstein (pta007/11.11.2025/09:00 UTC+1)

Idstein, November 11, 2025. Serviceware SE ("Serviceware," ISIN DE000A2G8X31) has been recognized by the renowned US analyst firm Forrester Research among top providers of enterprise service management (ESM) for its Serviceware ESM platform. In the report, "The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025," Serviceware was included for the first time and ranked as a "Strong Performer." Serviceware sees Forrester's recognition among the 15 most important providers in this global evaluation as proof of the outstanding quality of the innovative ESM platform, and that it underscores the high international relevance of Serviceware's software solutions.

Forrester Wave reports are published worldwide and are an essential analysis and evaluation tool in the technology and software industry, with high international visibility. This report identifies and evaluates the most important ESM providers, helping companies select a provider that meets their requirements. Wave reports provide a comprehensive overview of current market trends, innovations, and the providers that matter most, helping companies make informed decisions in the technology market. Inclusion in the report further increases Serviceware's global visibility and opens up additional potential.

Forrester's report states: "Serviceware envisions intelligent enterprisewide service delivery, leveraging an AI-native approach. The vision is spot-on with what the industry needs and strongly links to transformation and innovation with AI advancements", concluding their take on Serviceware with: "For enterprises seeking a platform that emphasizes AI-enabled incident handling, knowledge, and risk management, Serviceware is a strong choice."

Dirk Martin, CEO at Serviceware: "We are delighted with the performance of our AI-native Serviceware Platform in its first inclusion in the Forrester Wave™ for ESM. We believe Forrester has confirmed the effectiveness of our AI-first strategy and reinforced the international relevance of our ESM platform. The report will help us to further enhance our strong market position in the ESM environment and our international visibility. Mentions in the Forrester Wave are often used in tenders and pitches to positively influence decision-making processes. To us, this shows that our solutions are extremely well received in the market."

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here.

About Serviceware

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

Media Relations

edicto GmbH

Axel Mühlhaus/Doron Kaufmann

Tel. +49(0) 69/905505-52

Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate