Serviceware SE: EDAG Group relies on the AI-native ESM Platform from Serviceware for IT Service Managemen

Idstein (pta009/09.10.2025/09:00 UTC+2)

Serviceware SE: EDAG Group relies on the AI-native ESM Platform from Serviceware for IT Service Management

• AI-native functionalities of the Serviceware Platform enable rapid digitalization and automation of service processes
• With the Serviceware Platform, EDAG is provided with a market-leading ITSM solution for the interlinking of processes, functions and modules
• SaaS contract with a minimum term of three years

Idstein, October 9, 2025. Serviceware SE ("Serviceware," ISIN DE000A2G8X31) has gained another high-profile new customer with the EDAG Group ("EDAG"). EDAG, one of the leading engineering service providers for the automotive industry and other sectors, with around 8,700 employees across approximately 70 locations in Europe, Asia, and North and South America, will deploy Serviceware's AI-native platform globally for its IT Service Management (ITSM) operations. A SaaS contract with a minimum term of three years has been signed. The Serviceware solution will replace the ITSM software of a European competitor that has been used so far.

With Serviceware's ESM platform, EDAG can leverage Artificial Intelligence to achieve a high degree of service process automation and seamlessly integrate new processes within a very short time. Initially, the Serviceware Platform will be used to map the core ITIL processes, including Incident Management, Service Request Management, and Knowledge Management. Following successful implementation, the platform is to be expanded to additional ITSM and ESM processes. In addition to its extensive AI functionalities, Serviceware convinced its new customer with the platform's easy integration into the existing IT infrastructure and the seamless interlinking of processes, functions, and modules—significantly reducing costs and increasing efficiency.

Tim Ebner, Director Sales at Serviceware: "We are delighted to welcome the EDAG Group as yet another high-profile new customer. Our AI-native Serviceware Platform will support the company in standardizing workflows and implementing new service processes quickly and easily. Thanks to the platform's flexibility, additional processes and workflows can be seamlessly integrated, relieving employees in their daily work. Our platform grows with the customer's needs, continuously providing the right, scalable solutions tailored to specific requirements."

About Serviceware

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
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