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Serviceware SE: Serviceware SE with successful 1st quarter of the current fiscal year

Bad Camberg (pta008/24.04.2020/08:00 UTC+2) * Sales revenues increase to EUR 17.3 million
* Adjusted EBIT of EUR 0.9 million
* SaaS/Service share in sales revenues already at 42 percent
* Successful initiation of important large-scale orders during the quarter
* Strong demand for modules for cost analysis and corporate management

Bad Camberg, 24 April 2020. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) can report about a good start into fiscal 2019/2020. During the 1st quarter (until 29.2.2020) the growth course was continued with an increasing focus on Saas/Service. During the reporting period the balanced business model of Serviceware has again proven its worth against the backdrop of the emerging economic slowdown.

The demand for the modules of the Serviceware Platform Serviceware Financial (cost analysis of service processes and budgeting) and Serviceware Performance (corporate planning and management) has risen strongly. During the 1st quarter of the fiscal year the sales revenues were in the mid double-digit percentage range above the comparable prior year in these fields. After the end of the quarter the positive trend has continued: at present Serviceware places in these fields around 50 percent more offers with potential customers than during the prior year period. Compared to the growth pace of the cost and budgeting-oriented modules, the demand for modules for the quality optimisation of service processes remains currently, as expected, slightly behind.

Total sales revenues during the first quarter 2019/2020 of EUR 17.3 million were slightly above the prior year value of EUR 16.4 million. SaaS/Service sales revenues increased to EUR 7.3 million after previously EUR 5.6 million. The SaaS/Service share in sales revenues reached during the reporting period already 42 percent after 34 percent during the prior year period and 36 percent during the full year 2018/2019. The EBIT, adjusted for additional expenses made in conformity with the strategy with funds from the IPO, amounted to EUR 0.9 million. During the prior year period the adjusted EBIT added up to EUR 2.1 million. The unadjusted EBIT amounted to EUR -0.6 million after EUR 0.9 million. During the quarter several large-scale orders were initiated which will be signed after the end of the period and hence be recognised as revenues and income during the coming quarters. A large US group has been won as a customer for Serviceware Performance and with a German DAX group one of the largest licence deals in the Serviceware history has been signed for Serviceware Financial.

The cooperation with the Technical University of Darmstadt in the field of Artificial Intelligence has developed very successfully. The "Content Creation Assistant", which has resulted from the cooperation as a first Serviceware product, was completed at the end of the 1st quarter and has since been offered by Serviceware as an additional fee-based module of Serviceware Knowledge. The first customers have in the meantime already ordered the new product.

For the further course of the fiscal year Serviceware considers itself to be robustly positioned. The current COVID-19 pandemic has different impacts on the different fields of the operating business of Serviceware. Whilst a curbing of the demand for some products is recorded, a significant intensification in demand is seen for other products. On balance, the long-term intact trend towards the digitisation of service processes at companies, the unique integrated and modular ESM platform of Serviceware and excellent financial resources with liquid funds in the amount of just over EUR 40 million constitute the basis for a successful corporate development during the coming years.

The report about the 1st quarter 2019/2020 is available for downloading under in the Investor Relations section.

About Serviceware
Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The core of the portfolio is the Serviceware platform with the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Management platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 900 customers worldwide from various business sectors, including four of the seven largest German companies and 12 DAX 30 companies. The headquarters of Serviceware are in Bad Camberg, Germany. Serviceware employs more than 480 employees at 14 national and international sites. For more information visit

Media Relations
edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52


Emitter: Serviceware SE
Carl-Zeiss-Straße 16
65520 Bad Camberg
Contact Person: Investor Relations
Phone: +49 6434 94 50-0
ISIN(s): DE000A2G8X31 (Share)
Stock Exchange(s): Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate