Serviceware SE: Leading environmental services provider uses Serviceware Platform for IT Service Management

Idstein (pta019/12.11.2026/09:00 UTC+1)

Idstein, November 12, 2026. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has won a leading German environmental services provider with international operations and several thousand employees as a customer. The company will use the AI-native Serviceware Platform for its IT Service Management (ITSM). The Serviceware Platform will replace the solutions currently used by the company from a US-based and a German competitor. The SaaS agreement has a minimum term of three years.

With the AI-native Serviceware Platform, the new customer gains access to a market-leading ITSM solution. It enables key ITSM processes to be seamlessly mapped on a single platform and, through numerous AI-powered automation capabilities, delivers significant efficiency gains, time and cost savings, and reduced workloads for employees. The company will also be able to configure and further develop processes, forms, and data models largely on its own, reducing its reliance on external service providers and improving its ability to adapt to future challenges. The use of the Serviceware Platform is expected to be extended to additional Enterprise Service Management and HR processes in the future.

Dirk Martin, CEO of Serviceware: "Our platform is the ideal basis for mapping all ITSM, ITFM, and ESM processes on a shared platform. This further strengthens our strong market position, including in direct comparison with competing solutions. Our strategic decision to redevelop major parts of our platform as AI-native is paying off. We are very pleased that another well-known company will use our AI-native Serviceware Platform both in Germany and at its international locations, further optimizing its ITSM environment with Serviceware."

About Serviceware

Serviceware empowers organizations worldwide to reinvent their service processes — digital and highly automated. At the core of our portfolio is the AI-native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects people, processes, and data to form the foundation for service excellence in modern enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware's AI competence center in close collaboration with TU Darmstadt, one of Germany's leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management — deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs around 420 people across 14 international locations.

For further information, please visit serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Dusseldorf, Stuttgart, Tradegate BSX