Serviceware SE: European company from the aviation sector relies on AI-native Serviceware Platform for Service Management

Idstein (pta015/01.09.2026/09:00 UTC+2)

Idstein, September 1, 2026. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has won a leading European company operating in the aviation and critical infrastructure sector as a customer for its AI-native Serviceware Platform. The company will initially use the Serviceware Platform primarily in knowledge management. The contract was concluded with a minimum term of 3 years. The resulting total sales revenues for Serviceware are at least in the seven-figure euro range.

With the AI-native Serviceware Platform, the new customer is laying the foundation for enterprise-wide knowledge management with clear governance structures and a central, reliable knowledge base. The aim is to replace information silos and fragmented knowledge sources that have developed over time and to make knowledge available in a context-sensitive, transparent manner tailored to the needs of specific user groups. Integrated AI supports employees in quickly finding and using relevant information, reduces search and processing times, and contributes to higher service quality. At the same time, the Platform provides the basis for gradually digitizing knowledge management, information and governance processes, as well as additional service and business processes, and consolidating them on a single platform. Going forward, the solution is to be expanded to other business areas and will serve as the foundation for Enterprise Service Management (ESM), IT Service Management (ITSM), and other AI and automation initiatives.

Dirk Martin, CEO of Serviceware: "Serviceware's high level of AI expertise is reflected, not least, in our numerous new customer wins. Our platform strategy lays the foundation for our future growth. The Serviceware Platform enables companies to map all ESM, ITFM, and ITSM processes AI-natively on a shared platform. This provides Serviceware with a compelling unique selling proposition in the market."

About Serviceware

Serviceware empowers organizations worldwide to reinvent their service processes – digital and highly automated. At the core of our portfolio is the AI-native Serviceware Platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects people, processes, and data to form the foundation for service excellence in modern enterprises.

Since 2018, Serviceware has been harnessing the potential of Artificial Intelligence in service management. The continuous advancement of the platform is driven by Serviceware's AI competence center in close collaboration with TU Darmstadt, one of Germany's leading technical universities.

The Serviceware Platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs around 420 people across 14 international locations.

Learn more at www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Dusseldorf, Stuttgart, Tradegate BSX