Serviceware SE: Serviceware SE with a strong H1 2025/2026

Idstein (pta006/24.07.2026/08:00 UTC+2)

• SaaS/Service sales revenues +18.5 percent to EUR 50.7 million; total sales revenues +13.0 percent to EUR 62.7 million
• Order backlog increases by 20.2 percent to EUR 117.1 million versus the end of fiscal 2024/2025
• EBITDA up 4.5 percent to EUR 2.0 million despite significant planned one-time expenses
• Growth momentum accelerated significantly in Q2, as expected
• AI-native Serviceware Platform highly successful in the market
• Full-year guidance confirmed

Idstein, July 24, 2026. Serviceware SE ("Serviceware," ISIN DE000A2G8X31) recorded, as expected, a significant acceleration in business development with profitable growth in the second quarter of fiscal 2025/2026, following a solid opening quarter. Total sales revenues rose by 13.0 percent in the first half of the fiscal year, from EUR 55.5 million to EUR 62.7 million, of which EUR 33.4 million was attributable to the second quarter. This corresponds to an increase in the second quarter of 20.6 percent compared with the prior-year figure of EUR 27.7 million. Revenues in the SaaS/Service segment grew even more strongly than total revenues in the first six months, rising by 18.5 percent from EUR 42.8 million to EUR 50.7 million. SaaS/Service revenues of EUR 26.2 million were generated in Q2, an increase of 19.0 percent compared with the previous year (PY: EUR 22.0 million). The share of SaaS/Service revenues in total revenues amounted to 80.8 percent at the end of the reporting period (PY: 77.1 percent). Serviceware's order backlog increased by 20.2 percent compared with the end of fiscal 2024/2025 on November 30, 2025, and amounted to EUR 117.1 million as of the end of May 2026.

EBITDA increased by 4.5 percent, from EUR 1.9 million to EUR 2.0 million, and EBIT rose from EUR 0.02 million to EUR 0.2 million. These improvements in earnings were achieved despite one-time, planned expenses of EUR 0.4 million for the further optimization of the Group and employee structure. Serviceware already invested at an early stage in its AI-native Platform and processes and, after having now fully positioned itself as an AI-native company, it is structurally adjusting its personnel resources in this area accordingly. In doing so, Serviceware is acting from a position of strength, as a company that has been a global leader in Artificial Intelligence for service processes for years.

With the AI-native Serviceware Platform, the company is excellently positioned internationally. Between December and May, Serviceware won numerous additional companies from different industries as customers, including industrial companies and companies from sectors such as IT and transportation. Following the strong first half of the fiscal year, Serviceware confirms its guidance for the full year 2025/2026. Serviceware anticipates revenue growth of between 5 and 15 percent as well as a significant increase in EBIT and EBITDA.

Dirk Martin, CEO of Serviceware: "As expected, we significantly accelerated our profitable growth momentum in the second quarter. Serviceware is experiencing very strong demand for its AI-native Serviceware Platform, with an increasing number of companies worldwide relying on our solutions for the digitalization and automation of their service processes. We are confident about the current fiscal year and our development beyond that."

The 2025/2026 Interim Financial Report is available for download on Serviceware's website at www.serviceware-se.com in the "Investor Relations" section.

About Serviceware

Serviceware empowers organizations worldwide to reinvent their service processes – digital and highly automated. At the core of our portfolio is the AI-native Serviceware Platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects people, processes, and data to form the foundation for service excellence in modern enterprises.

Since 2018, Serviceware has been harnessing the potential of Artificial Intelligence in service management. The continuous advancement of the platform is driven by Serviceware's AI competence center in close collaboration with TU Darmstadt, one of Germany's leading technical universities.

The Serviceware Platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs around 420 people across 14 international locations.

Learn more at www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Dusseldorf, Stuttgart, Tradegate BSX