Serviceware SE: Serviceware SE named a leader in ITFM market in major industry recognition

Idstein (pta016/17.06.2026/10:30 UTC+2)

Idstein, June 17, 2026. Another acknowledgment for the Serviceware Platform: Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has been recognized as one of only three "Leaders" in the field of IT Financial Management (ITFM) in the international report "The Forrester Wave™: IT Financial Management Software, Q2 2026" by the renowned US analyst firm Forrester Research — the highest rating given by Forrester. Serviceware received the second-highest scores in both the current offering and strategy categories. Already in November 2025, Forrester recognized Serviceware among providers for Enterprise Service Management in an international analysis, The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025 (see Corporate News from November 11, 2025).

Forrester Wave reports are published worldwide and are an essential analysis and evaluation tool in the technology and software industry, with high international visibility. This 2026 report identifies and evaluates the most significant ITFM providers, helping companies select a provider that meets their requirements. Wave reports provide a comprehensive overview of current market trends, innovations, and the providers that matter most, helping companies make informed decisions in the technology market. Inclusion in the report further increases Serviceware's global visibility and opens up additional potential.

Forrester's report states: "Serviceware excels at budgeting, reporting/dashboarding, allocation/chargeback/showback, and TCO optimization. Its Digital Value Model enables users to allocate costs consistently from general ledger through services to business consumers, with an ability to separate cost and price at each level" concluding their take on Serviceware with: "Serviceware is best suited for large enterprises with complex service portfolios and advanced chargeback requirements."

Dirk Martin, CEO of Serviceware: "We are pleased that Serviceware has been positioned as a Leader in this international evaluation. In our view, this recognition underlines the strength of our platform approach and the relevance of IT Financial Management for large enterprises seeking greater transparency, control, and efficiency in their IT spending."

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here.

About Serviceware

Serviceware empowers organizations worldwide to reinvent their service processes – digital and highly automated. At the core of our portfolio is the AI-native Serviceware Platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects people, processes, and data to form the foundation for service excellence in modern enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware's AI competence center in close collaboration with TU Darmstadt, one of Germany's leading technical universities.

The Serviceware Platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs around 450 people across 14 international locations.

Learn more at www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

(end)

Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Dusseldorf, Stuttgart, Tradegate BSX