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Serviceware SE: Serviceware SE gains leading Dutch healthcare company as another customer for planning software

Bad Camberg (pta013/09.12.2020/09:00 UTC+1) -
Bad Camberg, 9 December 2020 Serviceware SE ("Serviceware", ISIN DE000A2G8X31) records an ongoing high demand for its planning software for medical test centres and laboratories. In the Netherlands, Diagnostiek voor U, a leading supplier of medical diagnostics and services, has decided in favour of the Serviceware appointment scheduling tool. With the scheduling tool, which is part of the software module Serviceware Resources, Diagnostiek voor U can manage visitor capacities in its more than 100 medical centres in conformity with the Covid-19 instructions and reduce social contacts to a minimum whilst complying with the hygiene and distancing rules. In addition, the software solution provides an improved overview of the daily routines in medical test centres and laboratories and facilitates appointments for patients via a self-service portal.

At present, already six medical institutions use the scheduling tool of Serviceware in the Netherlands. They have managed so far almost 200,000 appointments per month with the Service appointment scheduling tool and have hence contributed towards the containment of the pandemic. With Diagnostiek voor U the number of appointments managed via the planning tool will be significantly increased. An existing customer uses the planning tool also for the coordination of the Covid-19 tests of its own more than 4,000 employees. Since the market launch of the planning tool in late May 2020, Serviceware has succeeded in leveraging cross-selling potentials with other software offers of the Group. Serviceware is currently in promising talks to further institutions.

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The core of the portfolio is the Serviceware platform with the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Management platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 900 customers worldwide from various business sectors, including four of the seven largest German companies and 12 DAX 30 companies. The headquarters of Serviceware are in Bad Camberg, Germany. Serviceware employs more than 480 employees at 14 national and international sites. For more information visit

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Emitter: Serviceware SE
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65520 Bad Camberg
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Phone: +49 69 90550552
ISIN(s): DE000A2G8X31 (Share)
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