Serviceware SE: Serviceware SE continues profitable growth course in strong FY 2024/2025

Idstein (pta008/23.02.2026/08:00 UTC+1)

• Forecasts met - Further growth ahead
• EBITDA +57.6 percent to EUR 5.1 million
• First positive EBIT since IPO of EUR 1.0 million and positive earnings after taxes of EUR 1.8 million
• Total sales revenues +11.7 percent to EUR 115.3 million - SaaS/Service revenues +28.1 percent to EUR 89.6 million
• Order backlog +20.9 percent to EUR 97.4 million
• AI-native ESM Serviceware Platform further expanded
• Further significant increase in EBITDA and EBIT as well as revenue growth between 5 and 15 percent expected for FY 2025/2026
• Webcast for investors and media on February 23, 2026

Idstein, February 23, 2026. Successful fiscal year for Serviceware SE ("Serviceware," ISIN DE000A2G8X31). Serviceware continued to grow significantly in fiscal 2024/2025 (until the end of November), substantially improved its earnings, and also achieved positive earnings after taxes for the first time since its IPO in 2018. The revenue growth forecast of 10 to 15 percent, which was recently narrowed to the upper end of the range, was met, as were the expectations regarding earnings growth. The company is rapidly driving the transformation of its business model from a license-based to a SaaS model and has achieved great success in its internationalization efforts. Moreover, the use of Artificial Intelligence (AI) within the AI-native Serviceware Platform was further stepped up. In this context, the release of the AI Process Engine represented a major milestone.

Based on preliminary, unaudited figures according to IFRS, total sales revenues increased by 11.7 percent from EUR 103.3 million to EUR 115.3 million, of which EUR 29.6 million were attributable to the fourth quarter. Growth in the SaaS/Service segment was once again disproportionately high, with revenues in this area rising year-on-year from EUR 69.9 million to EUR 89.6 million (+28.1 percent). SaaS/Service revenues now account for 77.7 percent of total revenues, up from 67.7 percent in the previous year. The success of the business model transformation is also evident in the growing order backlog. The order backlog - primarily represented by the residual values of existing SaaS contracts and recognized in the balance sheet as contract liabilities - increased by 20.9 percent as at November 30, 2025, rising from EUR 80.6 million to EUR 97.4 million compared to the prior-year reporting date.

EBITDA also showed a very positive trend, improving from EUR 3.2 million to EUR 5.1 million, with EUR 1.5 million attributable to the fourth quarter. Furthermore, for the first time since Serviceware's IPO in 2018, a positive EBIT was reported for fiscal year 2024/2025 (EUR 1.0 million). Earnings after taxes for the period amounted to EUR 1.8 million (PY: EUR -0.07 million) and were also positive for the first time since the IPO. These earnings increases were achieved despite the fact that Serviceware has ceased capitalizing internally generated intangible assets as of fiscal 2024/2025 and is moreover amortizing capitalized internally generated intangible assets from the two previous years as scheduled, with a corresponding impact on earnings. Excluding the effects resulting from capitalization, the year-on-year increase in earnings would have been an additional EUR 2.5 million higher. Cash and cash equivalents rose to EUR 34.2 million at the end of the fiscal year (PY: EUR 33.6 million). Operating cash flow amounted to EUR 3.9 million.

Artificial Intelligence (AI) is one of Serviceware's primary growth drivers. AI has been utilized consistently throughout the Serviceware Platform for years, and its fields of application are being continuously expanded. With the AI Process Engine as the new AI-native core of the Serviceware Platform, the automation of service processes is being taken to a new level. With AI as the Platform's intelligent foundation, human agents and AI agents alike can interact with the Platform, thereby leveraging maximum efficiency and quality potential in service delivery. With its AI-native Serviceware Platform, Serviceware holds a market-leading position in the field of AI and considers itself excellently positioned to benefit in the long term from the ongoing paradigm shift driven by Artificial Intelligence across the economy, industry, and society. Leveraging its AI expertise, Serviceware has successfully won over numerous new customers and implemented a wide range of new projects with existing clients. Furthermore, Serviceware successfully continued its international expansion. Among other milestones, Serviceware entered the Italian market, secured its first deal in North America through its partnership with Maryville Consulting Group, and gained a Fortune 500 corporation from Asia as a customer.

Based on sustained strong business development, a successful start to fiscal 2025/2026, and an outstanding international market position, Serviceware has a positive outlook for the current fiscal year and beyond. For 2025/2026, Serviceware expects revenue growth of between 5 and 15 percent, alongside another significant increase in EBITDA and EBIT.

Dirk K. Martin, CEO of Serviceware: "We are very pleased with our development over the past year. For the current fiscal year all signs are again pointing toward continued growth. Our AI-native Serviceware Platform meets all the requirements for outstanding service management. In this context, Artificial Intelligence serves as the lever for productivity gains within the service business. We have already convinced hundreds of companies of the high performance of our ESM platform: Our AI-native platform forms the foundation for true service excellence. This strong market position is now also reflected in significantly increasing earnings."

The complete annual financial statements and annual report for 2024/2025 will be available for download from March 27, 2026, at www.serviceware-se.com under the Investor Relations section.

Webcast on February 23, 2026

Serviceware invites investors and media representatives on February 23, 2026, to a video conference in German (at 10:00 AM CET) and in English (at 4:00 PM CET), with CFO Harald Popp, during which the annual figures, prospects, and guidance will be discussed. To participate in the event, please register using one of the following links:

Webcast in German at 10:00 AM CET: German Earnings Call – external registration page

Webcast in English at 4:00 PM CET: English Earnings Call – external registration page

About Serviceware

Serviceware empowers organizations worldwide to reinvent their service processes – digital and highly automated. At the core of our portfolio is the AI-native Serviceware Platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects people, processes, and data to form the foundation for service excellence in modern enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware's AI competence center in close collaboration with TU Darmstadt, one of Germany's leading technical universities.

The Serviceware Platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

Learn more at www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Dusseldorf, Stuttgart, Tradegate BSX