Serviceware SE: Serviceware SE successfully advances SaaS transformation in strong H1 of fiscal 2024/2025 – AI as a growth driver

Idstein (pta007/25.07.2025/08:00 UTC+2)

• SaaS/Service sales revenues rise significantly above average by 30.5 percent to
  EUR 42.8 million; SaaS/Service revenues in Q2 reach record level of EUR 22.0 million
• Total sales revenues up 10.3 percent to EUR 55.5 million
• EBITDA rises by 18.6 percent to EUR 1.9 million
• Order backlog as of May 31, 2025, up 21.3 percent to EUR 97.8 million compared to November 2024
• Numerous new customers gained for AI-native ESM Platform
• Expansion of international activities progressing well according to plan
• Annual forecast reaffirmed

Idstein, July 25, 2025. Serviceware SE ("Serviceware," ISIN DE000A2G8X31) can report a very good first half of the 2024/2025 fiscal year, in which sales revenues and earnings improved significantly once again. During the reporting period, Serviceware further accelerated the integration of Artificial Intelligence (AI) into the ESM Platform and business processes and was able to secure numerous new customers with the AI-native ESM Platform. In addition, Serviceware successfully continued its international expansion and further advanced the ongoing transformation of its business model from a license to a SaaS model. This transformation will result in a higher proportion of recurring revenues and thus improve the predictability of business development.

During the first half of the year, Serviceware increased its total sales revenues by 10.3 percent from EUR 50.3 million to EUR 55.5 million. Of this amount, EUR 27.7 million was attributable to the second quarter, representing an increase of 9.3 percent over the prior-year figure of EUR 25.4 million. In the SaaS/Service segment, where SaaS revenues currently account for 86.3 percent of total revenues, growth was once again significantly above average. Here, revenues rose by 30.5 percent to EUR 42.8 million (PY: EUR 32.8 million). SaaS/Service revenues thus accounted for 77.1 percent of total sales revenues as of the balance sheet date, up from 65.1 percent previously. In the second quarter, SaaS/Service revenues again climbed to a record level of EUR 22.0 million (PY: EUR 16.8 million). The order backlog, which is mainly represented by the residual values of existing SaaS contracts and recognized in the balance sheet under contract liabilities, rose by 21.3 percent to EUR 97.8 million as of May 31, 2025, compared to the end of the 2023/2024 fiscal year. EBITDA increased by 18.6 percent to EUR 1.9 million (PY: EUR 1.6 million). Serviceware returned to profitability with EBIT of EUR +0.02 million, following EUR -0.1 million in the previous year.

Serviceware is experiencing very high demand for its AI-native ESM Platform. In the first six months, numerous new customers decided to implement the platform. A well-known German bank will use the ESM Platform for knowledge management. REHAU Industries, a leading provider of polymer-based solutions, as well as companies from sectors such as industry, mechanical engineering, and education will also use the Serviceware Platform and its AI-native functionalities.

Serviceware is also making good progress in expanding its international activities. In Asia, the existing customer relationship with a Fortune Global 500 company in the mineral oil industry was further strengthened, and in North America, Serviceware secured the first deal from its partnership with the Maryville Consulting Group.

Based on the positive development in the first half of the year, Serviceware expressly reaffirms its forecast for the full year 2024/2025 with revenue growth of 5-15 percent and a simultaneous improvement in EBITDA and EBIT.

Dirk K. Martin, CEO of Serviceware: "We have continued our profitable growth in the first six months and are very satisfied with the development. The transformation of our business model is progressing rapidly. We are achieving good results with our expansion strategy and are continuing to increase the share of Artificial Intelligence in our product portfolio. With our AI-native ESM Platform, we support companies in automating their processes in an unprecedented way. It enables them to achieve significant efficiency gains and reduce costs and time considerably. We remain excellently positioned for future growth."

The 2024/2025 Interim Financial Report is available for download on the Serviceware website www.serviceware-se.com in the "Investor Relations" section.

About Serviceware

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate